Managed Services with 20 years of experience
A comprehensive suite of dedicated services with which we fully support our clients in their daily operations on Irion EDM®. This includes monitoring and control, bug fixing, minor enhancements, and infrastructure support. We guarantee response times within 60 minutes and the ability to create Task Forces to address specific cases.
Service Highlights
Excellence Team
Specialized professionals in product, solutions, and infrastructure to help you resolve even the most complex technical requests quickly, efficiently, and comprehensively.
Quick answers
In 2020, we responded to your requests in an average of 49 minutes.
Emergency-proof
Your problem is our problem. This is why, in case of specific critical issues, we are ready to allocate a dedicated Task Force for quick and reliable resolution.
Managed Services
A complete range of solutions designed to support companies in managing and maintaining their applications and infrastructures based on Irion EDM. Delegate operational and management tasks, ensuring maximum efficiency and operational continuity.
Help Desk
Solution Application Management
Product Infrastructure Management
Cloud Infrastructure Management
Dedicated support to respond to operational requests and resolve technical issues, with differentiated service levels to ensure a timely response to specific needs.
Dedicated services for monitoring and maintaining applications to ensure optimal performance. This includes support for resolving anomalies, fine-tuning interventions, and managing the operational activities outlined in the contract.
Services for managing and maintaining the product infrastructure, ensuring regular monitoring, proper configuration, and periodic updates, while guaranteeing operational continuity and environmental security.
Cloud infrastructure management with scheduled monitoring and backups. Support for updates and customized security policies, ensuring efficient and scalable cloud management for optimal performance.
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Video tutorial
Watch the video tutorial to discover all the features and capabilities of Irion EDM®.
